Antonique Koning

Senior Financial Sector Specialist

Antonique Koning leads CGAP’s work on Women’s Economic Empowerment through financial inclusion and manages the Access to Insurance Initiative (A2ii) convened by CGAP. She has more than 25 years of experience working on inclusive finance and has expertise in gender norms affecting women’s financial inclusion, young women’s financial inclusion, responsible finance and customer centricity.  Antonique also led CGAP’s work on customer outcomes-based approaches to consumer protection regulation and supervision, and  contributed to guidance on customer empowerment and employee and agent empowerment for CGAP’s Customer Centric Guide for which she authored a case study on Pioneer Microinsurance.  

Before joining CGAP in 2004, Antonique gained hands-on experience developing and implementing microcredit programs in El Salvador and working with savings banks globally. 

She has a Master’s degree in International Trade Management and Policy from the University of Birmingham, and a Master’s degree in Applied Economics from the Katholieke Universiteit Leuven. Antonique is based in Belgium, and speaks Spanish, French, and Dutch.

By Antonique Koning

Research

Field Guide to Obtaining Customers' Views on Empowerment

This document provides guidance for discussion with customers of Financial Service Providers (FSPs) about their understanding of “customer empowerment.
Blog

Three Ways Financial Service Providers Can Empower Customers

Ensuring that digital financial services are used successfully by poor communities requires a new customer-centric approach. Financial service providers can empower customers to engage with new technology and financial services in several ways.
Blog

From Access to Active Use: The Need for Customer Empowerment

Enabling customers to empower themselves calls for a more interactive and dynamic relationship between provider and customer.
Research

Embedding Social Performance Management in Financial Service Delivery

This Brief highlights the case for social performance management and illustrates how financial services providers can embed responsible finance practices into service delivery and contribute to healthy market development.
Blog

How Greenfield MFIs Advance Market Development in Africa

A report from CGAP and IFC explains how greenfield microfinance institutions help advance financial market development in Sub-Saharan Africa. The most significant effect of greenfield MFIs appears to be their contribution to professional development in the banking and microfinance sectors.