Staff Directory

Denise Dias

Senior Financial Sector Specialist

Denise Dias works primarily for the Policy Pillar at CGAP. She's specialized in prudential and market conduct financial regulation and supervision with focus on digital finance and payments. She has collaborated with CGAP since 2007, both as a consultant and as a staff member, including as manager for Latin America and the Caribbean.

Denise has over 16 years of experience with policy, regulation and supervision, and has acted as a bank examiner in the Central Bank of Brazil (prudential and market conduct). Prior, she founded and managed an internet marketing business in Brazil, and audited government programs for the Brazilian Ministry of Finance. She also works with other organizations such as the World Bank, GIZ, and Bankable Frontier, and frequently acts as a Program Leader for the Toronto Centre.

Denise holds an MBA in international banking and finance, an MBA in financial sector economics, and a bachelor’s degree in business. She speaks Portuguese and Spanish.

By Denise Dias

Research

Data Collection by Supervisors of Digital Financial Services

Digital financial services have grown considerably in emerging markets and developing economies, where they are instrumental for financial inclusion. DFS supervision needs to ensure that this expansion ensures sustained, healthy financial inclusion.
Research

Supervision of Banks and Nonbanks Operating through Agents

This paper draws from research conducted in Brazil, Colombia, Kenya, Mexico, Pakistan, Peru, the Philippines, Tanzania, and Uganda to look at how providers identify, classify, and manage risks related to the use of agents and how supervisors assess providers.
Research

Implementing Consumer Protection

This Guide highlights key areas of opportunity for bank supervisors to improve consumer protection.
Research

Bank Agents: Risk Management, Mitigation, and Supervision

This Focus Note discusses the activities (and related risks) in which bank agents may engage, management and mitigation of agent-related risks, approaches to licensing and supervision of bank agent businesses, and possible corrective measures supervisors may take.
Blog

A Bold Move Toward Simplifying AML/CFT: Lessons from Mexico

Regulators around the world today are beginning to realize that the chances of expanding access through branchless banking can be very limited without reducing the account-opening requirements through agents and mobile phones. The challenge is to strike the right balance between reducing account-opening requirements while maintaining basic controls for AML/CFT.