Majorie Chalwe-Mulenga

Financial Sector Specialist

Majorie Chalwe-Mulenga currently works with the policy and investment team, where she contributes to CGAP’s foundational goal of promoting responsibility in financial ecosystems and enabling financial sector policies and regulations. With over 14 years of experience in the financial sector, Majorie brings a wealth of knowledge from her diverse background in commercial banking, financial sector supervision, and international development. Her expertise encompasses a wide array of topics, including digital finance, climate risk, and Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT). At CGAP, Majorie has been instrumental in advancing climate-related financial sector policies and regulations, focusing on the risks, opportunities, and solutions that these policies present for financial inclusion. She has also led global research to explore the evolving nature and scale of consumer risks in digital finance and solutions to mitigate these risks.

Before joining CGAP, Majorie worked at the Central Bank of Zambia, where she contributed to the implementation of the National Financial Inclusion Strategy and the National Strategy on Financial Education within the Financial Sector Development Unit. She also participated in the supervision of non-bank financial institutions. Her experience in the private financial sector includes roles in microfinance and commercial banking, where she led initiatives such as branchless banking and KYC re-engineering.

Majorie holds a Master of Philosophy Degree in Development Finance from the University of Stellenbosch Business School and is certified as a Financial Risk Manager by the Global Association of Risk Professionals. She also has additional certifications in Sustainability and Climate Risk, as well as ESG and Impact Investing.

By Majorie Chalwe-Mulenga

Blog

Break the Bias: Evidence Shows Digital Finance Risks Hit Women Hardest

CGAP has identified dozens of consumer risks facing digital financial services users around the world, and emerging evidence suggests women are more at risk than men. Here are some ways to mitigate these risks for women.
Research

The Evolution of the Nature and Scale of DFS Consumer Risks: A Review of Evidence

While digital financial services have delivered substantial financial inclusion benefits and unlocked life-changing opportunities for consumers, CGAP’s latest research finds that they have exacerbated existing consumer risks and continue to introduce new and ever-evolving risks—some outgrowing consumer adoption rates.
Blog

The Evolving Nature and Scale of Consumer Risks in Digital Finance

New consumer risks in digital finance are emerging, especially around data misuse and fraud. Meanwhile, familiar risks like data breaches are speeding up, not slowing down. New approaches to consumer protection are needed.