Staff Directory

Sarah Rotman Parker

Senior Financial Sector Specialist

Sarah Parker currently focuses on CGAP's work on inclusive insurance. Specifically, she is leading the work on inclusive insurance advocacy, measurement, and financial health.

Before returning to CGAP in 2024, Sarah spent seven years at the Financial Health Network, leading their financial health measurement work and starting a new inclusive insurance practice. She was a VP of Customer Insights at Swiss Re, the global reinsurance company, where she leveraged human-centered design and customer insights to build innovative insurance products. She has also worked as a management consultant with Guidehouse. While at CGAP for six years over a decade ago, she managed work on mobile banking and digital finance in francophone West Africa and led global research on electronic G2P payments.

Sarah has a Master's degree in international development from the Johns Hopkins School of Advanced International Studies and a Bachelor's degree from Wheaton College.
 

By Sarah Rotman Parker

Blog

Crime and Mobile Banking – Scenarios for 2020

The risk and cost of cash crime is an important force on the demand side—driving customer adoption of electronic forms of payment—as well as affecting the business case of providers.
Blog

Branchless Banking in Brazil: Making it Work for Small Merchants

The agent economics around branchless banking can be a complicated subject.
Research

Banking the Poor via G2P Payments

In this Focus Note, we look at government-to-person (G2P) payments, which include social transfers as well as wage and pension payments. With appropriate experimentation, these payments have the potential to become a vehicle for extending financial inclusion and improving the welfare of poor people.
Research

Scenarios for Branchless Banking in 2020

The growing use of branchless banking channels over the coming years is inevitable in most countries. But it’s far less certain whether large numbers of the unbanked poor will use these alternative channels for financial services beyond payments, such as savings and credit.
Research

Going Cashless at the Point of Sale

Debit cards are indeed becoming a standard payment instrument for people with a savings account. Debit cards have achieved critical mass adoption in most developed countries.